If the repair costs less than or matches the estimate, you'll be charged as soon as the inspection is complete, and the repair begins.If the inspection confirms the repair is covered under warranty, the repair will begin and you won't be charged.If the phone we receive is different from the one in the order, we can't process your repair and we'll return the phone to you.If you have any screen protector, it will be removed to assess your phone's full functionality.Print out the RMA slip and shipping label you received in the instruction email to ship the phone.Īfter your phone is received, it's thoroughly inspected for issues. Prepaid packaging: Once you place your repair order, the prepaid packaging takes 1–2 business days to arrive and contains padding to keep the phone secure.Before you mail your phone, make sure to pack it securely. As packaging can differ from customer to customer and there's a risk that the phone can be damaged in transit, after a successful repair, the repair center will use certain sturdy boxes to ship your phone. If you choose this option, you’re responsible for any damage that might occur to your phone in shipment. Your own packaging: Use the repair order email to print out the attached shipping label, the Return Merchandise Authorization (RMA) slip, and battery safety label (in the US) to ship the phone.You won't be able to edit the address once you finish the order.ĭecide how you'd like to send your phone in for repair: For out-of-warranty devices or damage types, you'll find the estimated repair cost on the last page before you confirm the purchase and create the repair order.Ĭheck that the address information is accurate.For in-warranty devices or damage types, there’s no charge for the repairs.Check the details for your repair and the estimated repair cost.Option 1: Bring your phone for repair (walk-in) You'll find out which issues are covered for your phone and the available repair options. Select the issues that apply to your phone.On the next screen, confirm that the IMEI entered matches the phone you want repaired.If you've started a return or replacement already but would like to have your phone repaired instead, contact us.Start the process at the Google Store in a supported country.To check your repair options in other countries, contact Google support. Important: These steps apply for users in Canada, Denmark, France, Germany, Ireland, Italy, the Netherlands, Norway, Spain, Sweden, the United Kingdom, and the United States. Learn how to increase coverage with device protection.
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